Repair Order

Scope of the repair

• We repair only the service you request and approve. A repair does not include an inspection of the rest of the device. Example: if you request a screen replacement, we replace the screen — we do not test the microphone, cameras, speakers, buttons, charging port, battery, or any other component.
• Other components may already be faulty before you bring the device in, and we have no way of knowing unless they are tested. UTTECH is not responsible for any component we were not asked to repair or test, and a fault discovered later is not evidence that we caused it.
• A full device test is a separate, paid service. If you want every component checked, ask for a Full Diagnostic before or during your repair and we will quote it. Without it, only the requested repair is covered.
• Electronic devices can have hidden or pre-existing damage (prior drops, liquid exposure, previous repairs, aged parts). Such damage can surface during or after any service, and UTTECH is not liable for pre-existing conditions or for parts that fail because of them.

Warranty

• Service warranty: 30 days from pickup, unless otherwise specified in writing.
• The warranty covers only the specific part we installed and the labor we performed — it does not extend to other components, other faults, or new damage.
• The screen replacement warranty is void if the screen is scratched, cracked, chipped, bent, or shows any sign of liquid exposure or impact.
• The warranty is void if the device is opened, serviced, or tampered with by anyone other than UTTECH, or if any warranty seal or sticker is broken or removed.
• The warranty covers repair or replacement of the part only, and does not include refunds of labor, incidental costs, or any claim of loss of use, lost income, or lost data.

Data & device condition

• UTTECH is not responsible for any data loss. Please back up your device before leaving it with us. We do not guarantee that photos, contacts, apps, saved games, or any other data will be preserved.
• Water resistance is not guaranteed after any repair, even if the device was water-resistant when new.
• Devices with prior liquid damage may fail at any time, before, during, or after service, and such repairs are accepted on a best-effort basis with no warranty on the outcome.
• Please remove SIM cards, memory cards, cases, and personal accessories. UTTECH is not responsible for accessories left with the device unless they are listed on this order.

Authorization, pricing & pickup

• The customer authorizes UTTECH to open, service, and test the device as needed to perform the requested repair, and confirms they are the owner of the device or authorized by the owner to have it serviced.
• All diagnostics are free ONLY if UTTECH performs the repair. If you decline the repair after diagnosis, a diagnostic fee may apply.
• Any price you enter on this form is subject to our verification. The price that applies is the one UTTECH confirms and approves; you will be notified of any correction before work begins.
• Some repairs require ordering parts, and timelines given are estimates, not guarantees. We will keep you informed of any delay.
• In rare cases a device cannot be repaired, or a fault is found to be beyond economical repair. If so, we return the device and charge only for agreed diagnostic work.
• Devices not claimed after 30 days may incur storage fees. After 3 months UTTECH will consider the device abandoned and is not responsible for the device or its integrity.